Terms and Conditions – DUDU India

1. Introduction

Welcome to duduindia.in (“Website”), operated by Drive Dynamix (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of DUDU automotive products and accessories.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, you must not use our website or services.

2. Company Information

Business Name: Drive Dynamix
Address: 203, Paramahansa Yogananda Rd, Stage 2, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038
Phone:  078299 79904

3. Definitions

  • “Products” refers to DUDU car head units, automotive accessories, and related items sold through our website
  • “Customer” or “you” refers to any person using our website or purchasing our products
  • “Order” means a request to purchase products from our website
  • “Account” refers to the customer account created on our platform

4. Product Information and Availability

We strive to provide accurate descriptions, specifications, and images of all DUDU products. However:

  • Colors may vary slightly due to monitor settings
  • Technical specifications are based on manufacturer data
  • We reserve the right to modify product information without notice
  • Product availability is subject to stock levels
  • We reserve the right to limit quantities per customer
  • If a product becomes unavailable after order placement, we will notify you immediately
  • All prices are listed in Indian Rupees (INR) and include applicable taxes
  • Prices may change without notice
  • The price charged will be the price displayed at the time of order confirmation

5. Ordering and Payment

  • Orders are confirmed upon successful payment
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation will be sent via email

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
  • Net Banking
  • UPI Payments
  • Cash on Delivery (where available)
  • All payments are processed through secure, encrypted gateways
  • We do not store your payment information
  • You are responsible for ensuring payment method validity

6. Shipping and Delivery

We currently ship to all major cities and towns across India. Remote locations may have extended delivery times.

  • Standard Delivery: 5-7 business days
  • Express Delivery: 2-3 business days (where available)
  • Delivery times may vary during festivals, peak seasons, or due to unforeseen circumstances
  • Shipping charges are calculated based on product weight, dimensions, and delivery location
  • Free shipping may be available for orders above certain amounts
  • Shipping costs will be displayed before order confirmation
  • Products will be delivered to the address provided during checkout
  • A valid ID may be required at the time of delivery
  • If delivery fails, we will attempt redelivery based on our policy

7. Returns and Refunds

  • Returns accepted within 7 days of delivery for unused, unopened products
  • Products must be in original packaging with all accessories
  • Custom or personalized products cannot be returned unless defective
  • Refunds will be processed to the original payment method
  • Shipping charges are non-refundable unless the return is due to our error
  • Processing time may vary by payment method

8. Warranty and Support

  • DUDU products come with manufacturer warranty as specified for each product
  • Warranty covers manufacturing defects only
  • Warranty does not cover damage due to misuse, accidents, or normal wear
  • Free installation guidance and technical support available
  • Extended support packages may be offered separately
  • Support is provided during business hours: [Insert Hours]

9. User Accounts

  • You may create an account to enhance your shopping experience
  • You are responsible for maintaining account security
  • Provide accurate and current information
  • Keep your password confidential
  • Notify us immediately of any unauthorized access
  • You are responsible for all activities under your account

10. Prohibited Uses

You may not use our website for:

  • Any unlawful purpose or to solicit unlawful acts
  • Violating any international, federal, provincial, or state laws
  • Transmitting malicious code, viruses, or harmful materials
  • Attempting to gain unauthorized access to our systems
  • Harassing, abusing, or harming other users
  • Submitting false or misleading information

11. Intellectual Property Rights

  • All website content, including text, graphics, logos, and software, is our property
  • DUDU brand and product names are trademarks of their respective owners
  • You may not reproduce, distribute, or create derivative works without permission
  • Any content you submit becomes our property
  • You grant us unlimited rights to use, modify, and distribute your content
  • You represent that you own or have rights to any content submitted

12. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy, including:

  • Contact information for order processing
  • Payment information for transaction completion
  • Usage data to improve our services
  • We implement appropriate security measures to protect your data
  • However, no method of transmission over the internet is 100% secure
  • You acknowledge the inherent risks of data transmission

13. Limitation of Liability

Our services are provided “as is” without warranties of any kind, either express or implied.

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the specific product
  • We are not responsible for delays or failures due to circumstances beyond our control

14. Force Majeure

We shall not be liable for any failure or delay in performance due to:

  • Natural disasters, wars, or terrorist attacks
  • Government actions or regulatory changes
  • Labor strikes or transportation disruptions
  • Internet or telecommunications failures
  • Other circumstances beyond our reasonable control

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts in Karnataka.
  • We encourage resolution through customer service before legal action
  • Mediation may be required before court proceedings

16. Modifications to Terms

  • We reserve the right to modify these Terms at any time
  • Changes will be effective upon posting on our website
  • Continued use constitutes acceptance of modified Terms
  • Material changes will be communicated via email or website notice
  • It is your responsibility to review Terms periodically

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.