Frequently Asked Questions (FAQ)

1. What makes Dudu products different from other brands?

DUDU stands out by offering a full Android‑13 OS with regular OTA updates, unlike many generic units. Powered by octa‑core Unisoc chips (e.g., UIS7870 at 2.7 GHz), with up to 12 GB RAM, QLED or in‑cell displays, DSP audio, wireless CarPlay/Android Auto, and advanced GPS, DUDU delivers flagship-level hardware at a competitive price. 

Users report smooth performance, great call quality via digital noise‑cancelling mic, and a polished UI—“extremely well designed”—matching OEM standards. Additionally, responsive support and an active user community make DUDU a smart, reliable upgrade over other aftermarket head units.

Moreover our products are curated with a focus on quality, design, and uniqueness. Whether it’s handcrafted or tech-integrated, every Dudu item is made to stand out and last longer.

2. How do I place an order for Dudu?

Simply select your item, choose size or variant (if applicable), click “Add to Cart,” and proceed to checkout. It’s quick, easy, and secure.

3. Do you offer COD (Cash on Delivery)?

Yes, we offer Cash on Delivery across most pin codes in India. You’ll see the option at checkout if it’s available for your area.

4. When will I receive my order?

We usually dispatch within 24-48 hours. You can expect delivery in 3–7 business days, depending on your location.

5. Can I return or exchange a product?

Absolutely. We offer a 7-day return or exchange policy on most items. The product should be unused and in its original packaging.

6. Are your products authentic and original?

100%. Dudu guarantees only original, quality-tested, and brand-certified products—no knockoffs, no compromises.

7. How can I track my order?

Once your order is shipped, we’ll email and SMS you the tracking link. You can also find it in the “My Orders” section of your Dudu account.

8. Is it safe to shop on Dudu?

Yes! Dudu uses advanced encryption and trusted payment gateways to ensure your data and payments are always secure.

9. Do you offer gift-wrapping or custom notes?

Yes, you can opt for gift-wrapping and personalized messages during checkout—perfect for birthdays, anniversaries, or surprise gifts.

10. How can I contact customer support?

You can reach us via email at support@shopdudu.in or through WhatsApp/chat directly from the website. We usually reply within a few hours.