Shipping Policy – DUDU India

1. Overview

At DUDU India, we are committed to delivering your premium automotive technology products safely and efficiently. This Shipping Policy outlines our delivery process, timelines, and terms for all orders placed through duduindia.in.

2. Free Shipping Across India 

We are pleased to offer FREE SHIPPING on all DUDU products across India!

• No minimum order value required
• All DUDU head units and accessories included
• Pan-India coverage
• No hidden charges

3. Delivery Timeline

Delivery Time: 1-2 Weeks (7-14 business days)

• Metropolitan cities: 7-10 business days
• Tier-2 cities: 10-12 business days
• Tier-3 cities and remote areas: 12-14 business days
• North-East states may require additional 2-3 days
• Monday to Saturday are considered business days
• Sundays and national holidays are not counted in delivery timeline
• Local festivals and state holidays may affect delivery schedules

4. Shipping Coverage Areas

We currently deliver to:

• All major metropolitan cities
• State capitals and district headquarters
• Tier-2 and Tier-3 cities
• Most towns with reliable courier access
• PIN codes covered by our logistics partners
• Some remote locations may require additional 2-4 days
• Verification of deliverability will be done before order confirmation
• Alternative pickup points may be suggested for inaccessible areas

5. Order Processing

• Order verification: Within 24 hours of payment confirmation
• Product preparation: 1-2 business days
• Dispatch: Within 3 business days of order placement
• Quality check and packaging
• Product testing (for electronic items)
• Secure packaging with protective materials
• Documentation preparation

6. Communication & Tracking

You will receive confirmation via:

• 📧 Email confirmation within 30 minutes of order placement
• 📱 SMS notification to your registered mobile number

Real-time updates at every stage:

Order Dispatched:

• Email with tracking details
• SMS with tracking number and estimated delivery date

In Transit:

• SMS updates on shipment movement
• Email updates for major transit points

Out for Delivery:

• SMS notification on delivery day
• Phone call from delivery partner (when required)

Delivery Confirmation:

• SMS confirmation upon successful delivery
• Email with delivery proof and invoice
• Order tracking available 24/7 on our website
• Track using: Order number or mobile number
• Real-time status updates from dispatch to delivery
• Estimated delivery date provided with tracking

7. Delivery Process

• Products delivered to your registered address
• Delivery between 9:00 AM to 8:00 PM
• Multiple delivery attempts if recipient unavailable
• Safe and secure handover to recipient or authorized person

For successful delivery, please ensure:

• Correct and complete delivery address
• Working contact number
• Someone available to receive the package
• Valid ID proof for verification (when required).
• Photo confirmation of delivered package
• Digital signature or OTP verification
• Delivery receipt via SMS and email

8. Packaging Standards

• Bubble wrap protection for all electronic items
• Shock-resistant packaging for delicate components
• Tamper-evident sealing for security
• Weather-proof packaging for monsoon protection
• Recyclable packaging materials
• Minimal packaging waste
• Reusable boxes where possible

9. Special Delivery Instructions

To ensure smooth delivery:

• Provide complete address with landmark
• Include PIN code and state
• Mention apartment/building name clearly
• Add floor number and gate/wing details
• Primary mobile number (WhatsApp enabled preferred)
• Alternative contact number
• Email address for tracking updates

10. Delivery Challenges & Solutions

If delivery address is incomplete or incorrect:

• Our team will contact you for clarification
• Delivery may be delayed until address verification
• Additional charges may apply for address correction

If no one is available during delivery:

• 3 delivery attempts will be made
• SMS and call notifications before each attempt
• Package will be returned to nearest hub after failed attempts
• Re-delivery can be scheduled upon request

During adverse conditions:

• Delivery may be delayed for safety reasons
• Customers will be notified of delays
• Priority delivery once conditions improve

11. International Shipping

Currently, we do not offer international shipping. We deliver only within India. For international customers, please contact our support team for assistance.

12. Damaged or Lost Packages

If your package arrives damaged:

• Do not accept the delivery
• Immediately contact our customer support
• Photo evidence may be required
• Replacement will be arranged at no extra cost

In rare cases of lost shipments:

• Investigation will be initiated with logistics partner
• Replacement or refund will be provided
• No additional charges to customer

13. Shipping Restrictions

• Some electronic items may have shipping restrictions to certain areas
• Lithium battery products may require special handling
• Customs or local regulations may apply in some regions
• Delivery may be affected during natural calamities
• Extended timelines during festival seasons
• Weather-related delays in hill stations during winter

14. Installation Support

• Free installation guidance via phone/video call
• Technical support for setup queries
• User manual provided with every product
• Online tutorials available on our website
• Authorized installation partners available in major cities
• Installation service can be arranged (charges applicable)
• Contact our support team for installation booking

Quick Reference Guide

Need Help? Contact us anytime for shipping assistance!

© 2025 DUDU India. All Rights Reserved.

This policy is subject to change. Please check our website for the latest version.